Communications Alliance CEO, John Stanton, welcome further improvement in industry performance after the Telecommunications Industry Ombudsman (TIO) today published a report – as reported by iTWire - showing that telecommunications consumer complaints have fallen to their lowest level in nine years during the July-September quarter.
The TIO reveals that complaints in the quarter were 14.8% below the corresponding period last year and the lowest since the same period in 2006.
Stanton said the improved performance by the industry had seen complaint levels drop by more than 40% in recent years.
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“The figures also point to a greatly improved experience for consumers who are migrating their services to the National Broadband Network (NBN). NBN-related complaints to the TIO rose by 4.6% during the quarter, but the number of active premises connected to the NBN rose by 26% during the same period.
“Clearly the efforts of service providers and NBN Co, combined with the Government’s Migration Assurance Police and the migration guidelines put in place by Communications Alliance, are combining to greatly reduce the incidence of issues when customers shift their services onto the NBN."