TPG’s PPC-1 cable, operated by the carrier’s subsidiary Pipe Networks, connects Australia to Guam and carries much of its customers’ overseas Internet traffic in turn causing slow international browsing.

The following statement is now displaying on TPG’s site.

“At approximately 20:00:10 AEDT on 5 February 2016, the TPG Network Operations Centre received multiple alarms for the PPC-1 cable system between Sydney and Guam. The alarms indicated that a submarine line card had lost its payload. A Network Incident ticket was created and the issue was immediately escalated to the PPC-1 transmission engineering team.

“The Transmission engineering team, in collaboration with infrastructure vendors, completed preliminary investigations and have found a fibre fault approximately 4,590 kilometres from Guam.

“The nature for the fibre fault has resulted in an outage to the entire PPC-1 cable system.

“TPG has started to work with our maintenance contractor to understand when we can mobilise a repair ship to the specific location. Due to the nature of the fault, resolution is expected to take an extended period.

“TPG has in place international IP network resilience via alternative submarine cable systems including Southern Cross and the Australian Japan Cable system. TPG apologises for any inconvenience.”