Releasing their latest joint Complaints in Context report, the Telecommunications Industry Ombudsman (TIO) and the Communications Alliance said the January to March quarter generally sees an increase in complaints to the TIO, with seasonal factors contributing to increased complaint numbers, including summer weather events that can disrupt fixed line services.
The total complaints per 10,000 SIO for all participating providers was from January to March was 6.2, representing a 13.8% decrease on the same time last year (down from 7.2).
And, the January-March 2016 figure of 6.2 represents an increase of 29.2% from the previous quarter - October-December 2015.
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Complaints in Context is a quarterly report jointly published by the TIO and Communications Alliance. To access the report click here for the TIO or here for the Communications Alliance website.
New complaints per 10,000 services in operation:
New complaints per 10,000 services in operation:
|
Provider |
Oct-Dec 2014 |
Jan-Mar 2015 |
Apr-Jun 2015 |
Jul-Sep 2015 |
Oct-Dec 2015 |
Jan-Mar 2016 |
|
Telstra |
6.4 |
6.9 |
6 |
5.5 |
4.9 |
6.4 |
|
Optus |
5.4 |
7.3 |
8.5 |
6.7 |
5.9 |
7.9 |
|
Vodafone |
10.5 |
8.6 |
6.3 |
4.1 |
3.5 |
3.7 |
|
amaysim |
1.5 |
1.5 |
1.8 |
0.9 |
0.7 |
1 |
|
Pivotel |
1.6 |
2.2 |
1.8 |
1.5 |
0.8 |
0.8 |
|
All participants* |
6.7 |
7.2 |
6.5 |
5.5 |
4.8 |
6.2 |
* Calculated by dividing participants' total TIO new complaints by participants' total SIO. Figures may change when there is a change in provider participants.
