Broadband News
Mon, 19th Mar 2018
Labor raises HFC reliability as Foxtel reported to be ditching network
The Australian Labor Party has raised doubts about the reliability of the Telstra HFC cable network after it was reported that Foxtel would not be using HFC for transmission any more, but moving to satellite.
Source: iTWire
Fri, 16th Mar 2018
New rules to be introduced for handling NBN complaints
New rules to handle complaints about the NBN will take effect from June this year, the Australian Communications and Media Authority has announced.
Source: iTWire
Thu, 15th Mar 2018
Broken down by NBN technology: ACMA wants to publish telco complaints data
Proposed ACMA rules would force ISPs to respond to customers within a week and provide transparency into ISP complaints.
Source: ZDNet Australia
NBN customers left without internet, phone during transition
One in three households that try to switch their internet or phone services over to the NBN are left without connectivity during the process, with some waiting weeks for activation.
Source: iTnews Australia
Here’s what the Govt’s proposed NBN complaints handling rules mean for RSPs
NBN resellers may have to hold on to customer complaint records relating to network migrations for two years under proposed enforceable rules.
Source: ARN
Ombudsman greenlights ACMA proposed rules for telecoms consumer protection
Ahead of the imposition of new telecommunications consumer protection rules for NBN migration, the Telecommunications Industry Ombudsman (TIO) has revealed that residential consumers and small businesses made 27,195 complaints about telecoms services over the 12 months of the last financial year.
Source: iTWire
One third of households disconnected during NBN switch: ACMA
More than 10 percent of those without phone or internet service during the move to the NBN are without access for over a month.
Source: ZDNet Australia
A lot of people are pissed off about how NBN-related complaints are handled
The Australian Communications and Media Authority today announced that it is forging ahead with the introduction of new complaints-handling rules for telcos that offer services over the National Broadband Network.
Source: Computerworld
Drop-outs abound after NBN hook-up
Almost half of the households surveyed by Australia’s telco regulator reported service drop-outs since connecting to the NBN.
Source: ARN
Wed, 14th Mar 2018
Telstra trials small cell tech to tame Tassie mobile black spots
In what is billed a Tasmanian first, Telstra has announced it would "trial the installation of small cell mobile technology on TasNetworks infrastructure to help fill some of Tasmania’s mobile black spots".
Source: iTWire
NBN plan marketing rules up for review this year
The ACCC will review its marketing guidelines for internet services this year, a move likely to lead to further adjustments in the way retail service providers apply the rules to their products.
Source: iTnews Australia
Tue, 13th Mar 2018
NBN says individual lines have 1 percent chance of failure
Company releases new dashboard showing a number of metrics over the past year.
Source: ZDNet Australia
Telstra exposes more of NBN Co's fixed wireless woes
Telstra has revealed around half of NBN fixed wireless users on 12Mbps and 25Mbps plans see 40 percent or less of the speeds they pay for in the evening peak.
Source: iTnews Australia
NBN Co claims end of the CVC bottleneck
NBN Co claims CVC-related congestion problems on its network have all but disappeared after the introduction of steeper discounts.
Source: iTnews Australia
NBN reseller bandwidth buy-up sees network congestion plummet
Average NBN bandwidth congestion dropped to 12 minutes per week in February from nearly five hours last year as RSPs buy more capacity.
Source: ARN
NBN promises more transparency on faults, network congestion
NBN will offer a monthly snapshot detailing not just the progress of the National Broadband Network rollout but also how the company is tracking across a range of metrics affecting end user experience.
Source: Computerworld
NBN to detail HFC relaunch next month
NBN has been working to address problems encountered by households connected via hybrid fibre-coaxial before it gives retail service providers (RSPs) the green light to resume sales of HFC services. However, the company’s chief customer officer, residential, Brad Whitcomb, says an announcement about HFC sales can be expected in April.
Source: Computerworld
Mon, 12th Mar 2018
Telstra CIO quits
Telstra's chief information officer John Romano has departed the telco after two years in the role.
Source: iTnews Australia
Telstra CIO John Romano departs
Telstra has confirmed that chief information officer John Romano has left the organisation.
Source: Computerworld
Telstra slams Vodafone over USO 'untruths'
Telstra has slammed rival Vodafone over what it says are a “number of untruths” being spread about its copper network and how lucrative the universal service obligation (USO) is.
Source: iTnews Australia
Fri, 09th Mar 2018
Safe harbour rules Australia’s new copyright battleground
Organisations representing copyright holders are pitted against digital businesses and online service providers in Australia’s latest clash over intellectual property rules.
Source: Computerworld
NBN Co receives too many irrelevant fault tickets
NBN Co has revealed that over half of all “trouble” tickets for potential faults on its network turn out to be for problems that sit outside the company’s control.
Source: iTnews Australia
Australian wireless broadband providers shifted to make room for 5G
Services in the 3.6GHz band will have up to seven years to vacate in regional areas, and only two in most of the nation's capital cities, under spectrum arrangements announced by the government on Thursday.
Source: ZDNet Australia
Thu, 08th Mar 2018
Govt asks ACCC to leave NBN alone until after 2020
The government has asked the ACCC not to beef up NBN Co’s service standards until after the network is complete.
Source: iTnews Australia
Telstra demands proper NBN service standards by July
Telstra wants to see “targeted” action against NBN Co’s service standards before the end of June, branding them “aspirational”, unenforceable and substandard.
Source: iTnews Australia
Government prepares to sell off 5G spectrum
Australia’s telcos will be able to bid for 3.6GHz in an auction run by the Australian Communications and Media Authority (ACMA), with the government announcing today it would push ahead with the sell-off of 125MHz of spectrum in the band.
Source: Computerworld
ACCAN wants SLAs for NBN users
Australia's consumer advocate ACCAN has argued for the introduction of enforceable service level agreements on the national broadband network to ensure users are guaranteed a minimum level of service.
Source: iTnews Australia
NBN Co claims RSPs can hold it to ransom
NBN Co claims its retail service providers wield sufficient power to threaten the company’s revenue by keeping end users on legacy services or cheap NBN speed tiers.
Source: iTnews Australia
NBN Co fights hard not to be tarred as the new Telstra
NBN Co is facing the biggest fight of its nine-year existence as regulators threaten to redefine the company as a ‘new Telstra’ that should be subjected to a similarly onerous oversight regime.
Source: iTnews Australia
Wed, 07th Mar 2018
Aussie Broadband, Telstra raise the bar for 100Mbps NBN
Aussie Broadband and Telstra have both upgraded the “typical” speeds that NBN100 fixed-line users can expect to see in the evening peak, breaking 80Mbps for the first time.
Source: iTnews Australia