As part of the contract, Nokia and Optus say they will develop a network operations centre, building on global best practices and leveraging local talent to deliver higher performance networks.
 
According to a joint statement by the two companies, consumers are increasingly demanding faster networks and seamless connectivity, and operators need to keep pace with these demands without disrupting ongoing operations.

The companies say that to deliver on these growing needs while enhancing its services and ensuring operations efficiency, Optus will tap Nokia's Global Delivery Model to streamline its network operations.

According to Optus, the company will benefit from reduced operational complexity. Nokia will also work with Optus to review its network structure and operations periodically, to ensure Optus' competitive advantage and ability to respond to customers' evolving needs.

Under the deal, Nokia will provide network operations and software services, and deploy robotics, artificial intelligence and extreme automation to help Optus standardise and scale its operations, while Nokia Field Services will manage all components of work associated with mobile base station equipment and facilities.

Friedrich Trawoeger, head of Managed Services at Nokia, said: "We are pleased to work with Optus to help them use automation and other network management tools to further enhance the customer experience, operational capability and quality.

“This initiative is in keeping with Optus' vision to transform into a mobile-led, multimedia organisation. We are leveraging the benefits of our unique Global Delivery Model, which brings together global expertise with local insights, to fully meet the needs of our customers."