Wednesday, 27 February 2019 09:48

ACMA warns telcos to comply with customer data obligations

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ACMA warns telcos to comply with customer data obligations Image by rawpixel on Pixabay

The Australian Communications and Media Authority has told 11 telecommunications providers to comply with their obligations that support emergency service across the country.

In a statement on Wednesday, the ACMA said it had found that these telcos had provided incorrect information, or failed to provide any data, to the Integrated Public Number Database which has about 72 million connected numbers.

A majority of the violations were by Telstra, Singtel Optus and Vodafone Hutchison Australia.

"While the ACMA is not aware of any specific instances of harm caused by the missing or inaccurate information, the scale of the issue and its potential impact on emergency services is very concerning," said ACMA chair Nerida O’Loughlin.

"The ACMA has taken steps to ensure telcos prioritise remediation of their records and that the underlying causes of the breaches are identified and addressed."

The offending telcos have been told to audit their processes, conduct data reconciliations and comply with the IPND code.

Additionally, Optus, Telstra and Symbio have been ordered to address outstanding missing and inaccurate records.

"We’ll be looking very closely at the reconciliations and independent audit results and will consider further action if needed," added O’Loughlin.

Penalties of up to $10 million can be levied on telcos who fail to comply with the remedial directions, and they can be fined up to $250,000 for the directions to comply.

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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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