Thursday, 28 March 2019 08:41

Aussie Broadband releases support app on iOS, Android

By
Aussie Broadband releases support app on iOS, Android Courtesy Aussie Broadband

Small ISP Aussie Broadband has launched a support app for its customers and created a matching version on its online portal.

The app is available for both iOS and Android and has a simple, clean interface with no clutter. (Disclosure: the writer has been an Aussie Broadband subscriber since October 2018.)

Apart from the bog standard details, the app has a page for service tests where one's connection can be either checked or reloaded, a loopback test carried out and the status of one's network termination device tested.

“Test results will be attached to [a customer's] account and immediately visible to support staff dealing with the fault,” said chief executive Phillip Britt.

The app will give customers outage warnings that are specific to their service address, and they can also customise SMS and email alerts on outages.

app profile“Previously we’ve been alerting customers to major network outages as part of our no bullsh*t approach to communications, but there can sometimes be tens or hundreds of smaller local outages in NBN Co’s network that we haven’t been able to list,” said Britt.

“The app now takes all that information that we get from NBN Co, matches it to customer addresses, and alerts them when we know something is happening in their area.

“Customers can also use the app to switch payment methods or even arrange a payment extension.”

The design probably represents Britt's geekiness, with the necessities on display and nothing else. No bells and whistles at all. Unsurprisingly, it was built in-house.

In short, it removes the need for resorting to the online portal – apart from times when 4G collapses. And such dropouts are much rarer than the almost predictable NBN dropouts that are part every Australian subscriber's experience.

The only downside is that a search for "Aussie Broadband" on the Google Play Store does not bring up the app; one has to search for "myaussie" and since Google helpfully (?) corrects that to "my aussie", locating it takes longer than usual.

But fortunately, that has to be done just once.

Read 10865 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here




ELASTICON SYDNEY 2024 LATEST ADVANCEMENTS IN GENERATIVE AI

On 20 February, keynote addresses from NAB, Canva, AWS, and Google Cloud, among others, will feature at ElasticON Sydney 2024.

This event will explore the latest advancements in generative AI

The one-day conference, hosted by leading search analytics company Elastic, will include networking drinks, hands-on labs, technical sessions and a stellar line-up of keynote speakers from finance, technology, and government e=sectors.

ElasticON Sydney 2024 promises to be an enriching experience with a comprehensive exploration of the latest developments in security, observability, generative AI and their real world applications

Don't miss out on this opportunity to network and find answers for what's next from your industry peers and leaders


Register for ElasticON Sydney 2024

REGISTER HERE!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

Share News tips for the iTWire Journalists? Your tip will be anonymous

Subscribe to Newsletter

*  Enter the security code shown:

WEBINARS & EVENTS

CYBERSECURITY

PEOPLE MOVES

GUEST ARTICLES

Guest Opinion

ITWIRETV & INTERVIEWS

RESEARCH & CASE STUDIES

Channel News

Comments