Wednesday, 29 May 2019 11:45

ACMA warns telcos over lack of info for disability consumers Featured

By

Australia’s three largest telcos have been warned by the telecommunications regulator over breaches of safeguards for consumers with disabilities.

Telstra, SingTel Optus and Vodafone Hutchison Australia were given formal warnings by the Australian Consumer and Media Authority over the failure to provide information about their products and services that “may suit the needs of consumers with a disability”.

The warnings, relating to compliance with the Telecommunications Consumer Protections Code (TCP Code) during the March quarter, are detailed in the latest ACMA Action on Telco Safeguards quarterly report released on Wednesday.

During the quarter, the ACMA lists investigations as:

  • Ten investigations commenced into telco compliance with the new NBN consumer experience rules, Mobile Phone Base Station Deployment Code and Telecommunications Industry Ombudsman scheme.
  • Six investigations finalised in relation to telecommunications safeguards—the Telecommunications Consumer Protections Code (TCP Code) and Telecommunications Act 1997 (the Telco Act).
  • Three telcos formally warned to comply with provisions of the TCP Code (SingTel Optus, Telstra Corporation, and Vodafone Hutchison Australia).
  • Snapshot on customer service performance of Australia’s five largest telcos in 2017–18 released.
  • Consumer Consultative Forum held to consult with consumer representatives on issues including 5G technology and privacy.
Read 3009 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here




ELASTICON SYDNEY 2024 LATEST ADVANCEMENTS IN GENERATIVE AI

On 20 February, keynote addresses from NAB, Canva, AWS, and Google Cloud, among others, will feature at ElasticON Sydney 2024.

This event will explore the latest advancements in generative AI

The one-day conference, hosted by leading search analytics company Elastic, will include networking drinks, hands-on labs, technical sessions and a stellar line-up of keynote speakers from finance, technology, and government e=sectors.

ElasticON Sydney 2024 promises to be an enriching experience with a comprehensive exploration of the latest developments in security, observability, generative AI and their real world applications

Don't miss out on this opportunity to network and find answers for what's next from your industry peers and leaders


Register for ElasticON Sydney 2024

REGISTER HERE!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

Share News tips for the iTWire Journalists? Your tip will be anonymous

Subscribe to Newsletter

*  Enter the security code shown:

WEBINARS & EVENTS

CYBERSECURITY

PEOPLE MOVES

GUEST ARTICLES

Guest Opinion

ITWIRETV & INTERVIEWS

RESEARCH & CASE STUDIES

Channel News

Comments