Telstra teams are working to restore outages as quickly as possible Credit: Supplied Art (with Permission) Telstra services in over forty areas in NSW have been affected by the bushfires raging throughout the country. Carey Withey, the NSW media manager for legal and corporate affairs at Telstra, made the announcement via a Telstra blog post. "A number of Telstra services have also been affected and our teams are working to restore them as quickly as possible. In some cases, adverse conditions are preventing us from reaching some areas but we will attend as soon as it's safe to do so," Withey said. The areas in which Telstra customers may have lost service include: Bellangry; Bowraville Burrell Creek Comara Coopernook; Coraki Doon Doon Elands Emmaville Failford Fernhill Forster Glen Innes Glenreagh Hallidays Point Harrington Huonbrook Jackadgery Koorainghat Laurieton Macksville Marlee Moorland Newton Boyd Nimbin Nymboida Old Bar Port Macquarie Rappville Red Range Rollands Plains Southbank Taree Taylors Arm The Channon Tingha Tinonee Toorooka Toronto Torrington Wandsworth Wherrol Flat Yarras, and Yarrowitch. In order to address service outages felt by business and residential customers in these affected areas, Withey also outlined an assistance package for short-term and long-term measures. The relief packages for short-term measures, requiring a temporary evacuation of a premises or a temporary fault allow for free use of Telstra public payphones and Telstra Air payphone Wi-Fi hotspots and a free call diversion service from affected home or business phones to other fixed or mobile services regardless of carrier for up to the date when network damage is repaired or up to three months for evacuated customers. If users divert a phone service to a Telstra mobile service, they will be able to make local and national (or STD) calls at fixed-line rates), while Telstra mobile customers not on a Telstra home phone plan can access a one-off credit of $100. Meanwhile, long-term measures for those who receive severe damage to total loss of a premises will have free call diversion from a fixed-line Telstra service to another fixed-line or mobile service, regardless of carrier for up to six months from the date of a fire and access to a $500 credit for a fixed-line service to cover costs if Telstra needs to connect a fixed-line phone service a temporary residence or to reconnected a fixed-line at the customer's original permanent premises. "Customers who have had to evacuate their home or have lost their home are encouraged to call us [on] 132 203 (then enter their full home phone number including area code when prompted) to report a fault and register for the assistance package," Withey added. Related content news Digital hub reopens in Cremorne The hub previously operated in a “very limited capacity” and could not roll out program and hold industry events prior to the refurbishment. By Sasha Karen 24 Apr 2024 2 mins Business Operations Emerging Technology Industry news HP brings AI PCs to Australia Includes extra processing power for AI workloads. By Sasha Karen 24 Apr 2024 2 mins Emerging Technology Vendors and Providers news UST acquires Sydney-based Strativity Group to boost CX, design skills Under UST, Strativity will lead the multinational's CX strategy and design solution offering in A/NZ. By Sasha Karen 24 Apr 2024 2 mins Mergers and Acquisitions IT Management Business Operations news Kore.ai expands into A/NZ hiring Paul Rilstone Based in Sydney, Rilstone will be responsible for propelling the company’s A/NZ presence and sales growth in the generative AI enterprise market. By Julia Talevski 24 Apr 2024 2 mins Careers Emerging Technology SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe