ACMA warns of penalties totalling up to $10 million Australia's media watchdog has handed iiNet a dressing down after a customer's NBN migration left them without internet for more than three weeks. The Australian Communications and Media Authority (ACMA) accused the TPG-owned carrier of leaving the customer "in the dark" and failing to take "reasonable steps" to minimise their phone and internet disruption during move. iiNet has now been directed to conduct an independent audit of its systems. ACMA warned the telco that failure to do so may result in court proceedings and potential penalties of up to $10 million. "On this occasion iiNet have let this customer down, and they have fallen short of what consumers should be able to expect from their telco providers," ACMA chair Nerida O'Loughlin said. "Telcos must ensure customers who experience problems during their move to the NBN can still access a service while those issues are being fixed." O'Loughlin stated iiNet should have offered the customer an interim service while their internet was being fixed, as per ACMA rules. "Once we see the results of the audit we will monitor iiNet's progress to ensure this issue doesn't happen again," she added. ACMA introduced new rules in September 2018 after finding a sixth of households moving to the NBN was left without a working connection for more than a week. The new rules required telcos to 'line test' new services on the network ensuring that lines are working and faults are identified early. The watchdog also obliged providers to reconnect consumers to their legacy systems while the migration to the NBN takes place. Related content news Digital hub reopens in Cremorne The hub previously operated in a “very limited capacity” and could not roll out program and hold industry events prior to the refurbishment. By Sasha Karen 24 Apr 2024 2 mins Business Operations Emerging Technology Industry news HP brings AI PCs to Australia Includes extra processing power for AI workloads. By Sasha Karen 24 Apr 2024 2 mins Emerging Technology Vendors and Providers news UST acquires Sydney-based Strativity Group to boost CX, design skills Under UST, Strativity will lead the multinational's CX strategy and design solution offering in A/NZ. By Sasha Karen 24 Apr 2024 2 mins Mergers and Acquisitions IT Management Business Operations news Kore.ai expands into A/NZ hiring Paul Rilstone Based in Sydney, Rilstone will be responsible for propelling the company’s A/NZ presence and sales growth in the generative AI enterprise market. By Julia Talevski 24 Apr 2024 2 mins Careers Emerging Technology SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe