Wednesday, 27 November 2019 11:49

ACMA formally warns Telstra about excess data usage notices Featured

By
ACMA formally warns Telstra about excess data usage notices Image by dongni wang from Pixabay

The Australian Communications and Media Authority has issued Telstra a formal warning for the telco's failure to email more than 150,000 mobile broadband customers about excess data usage, resulting in these people having to fork out for the data.

An ACMA statement said Telstra's systems were configured to send SMS notifications about the usage - but these could not be received by broadband customers who were not connected through a mobile phone account.

ACMA chair Nerida O'Loughlin said Telstra had conveyed the fact that, between September 2013 and May 2019, it had breached its obligations under the Telecommunications Consumer Protections Code to inform customers about excess usage.

“Usage notifications give people due warning that they may be about to incur additional charges for their broadband services,” O’Loughlin said.

“The code requires suppliers to send notifications within 48 hours of customers reaching specified data usage quotas on post-paid Internet plans.

“Consumers have a right to make informed decisions about their broadband use, and by failing to send these notifications in the correct format people have had to pay excess usage charges without sufficient warning.”

The ACMA statement said Telstra had refunded all customers who complained and had incurred excess charge of $5 or less. All other affected customers had been advised they could claim a refund using an online form.

“We encourage current or former Telstra mobile broadband customers to contact Telstra for a refund if they believe they incurred excess usage charges as a result of not receiving a usage notification,” O’Loughlin said.

She said any further breaches were likely to result in more serious action.

“The ACMA has asked Telstra to report regularly on its progress of refunding affected customers until all customers have been reimbursed,” O’Loughlin added.

Read 2977 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here




ELASTICON SYDNEY 2024 LATEST ADVANCEMENTS IN GENERATIVE AI

On 20 February, keynote addresses from NAB, Canva, AWS, and Google Cloud, among others, will feature at ElasticON Sydney 2024.

This event will explore the latest advancements in generative AI

The one-day conference, hosted by leading search analytics company Elastic, will include networking drinks, hands-on labs, technical sessions and a stellar line-up of keynote speakers from finance, technology, and government e=sectors.

ElasticON Sydney 2024 promises to be an enriching experience with a comprehensive exploration of the latest developments in security, observability, generative AI and their real world applications

Don't miss out on this opportunity to network and find answers for what's next from your industry peers and leaders


Register for ElasticON Sydney 2024

REGISTER HERE!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE
Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

Share News tips for the iTWire Journalists? Your tip will be anonymous

Subscribe to Newsletter

*  Enter the security code shown:

WEBINARS & EVENTS

CYBERSECURITY

PEOPLE MOVES

GUEST ARTICLES

Guest Opinion

ITWIRETV & INTERVIEWS

RESEARCH & CASE STUDIES

Channel News

Comments