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Broadband News

Tue, 01st Dec 2020

Telstra outages trigger anxiety for still-suffering bushfire survivors

Mallacoota residents who survived last summer's bushfires say two outages in the past month have caused extreme distress for people suffering post-traumatic stress disorder.

Source: ABC News

NBN Co opens instant quote generator for user-pays fibre upgrades

NBN Co has soft-launched the instant quote generator for its user-pays upgrade program Technology Choice.

Source: iTnews Australia

50 RSPs join NBN Co new wholesale broadband deal

​The fourth iteration of NBN Co’s wholesale broadband agreement has come into action today following months of negotiations.

Source: ARN

Mon, 30th Nov 2020

Optus just wants to be loved

Optus unveiled an interesting target for a telco on Monday during a business strategy update: To become "Australia's most loved everyday brand".

Source: ZDNet Australia

Optus will go ahead with plans to sell towers, says CEO

Telco Singtel Optus will go ahead with plans to sell 70% of its "passive" towers, which are estimated to be worth $2 billion, to help pay for its rollout of 5G infrastructure.

Source: iTWire

Govt makes another bid to put lipstick on a pig aka the NBN

Any time the NBN Co is taking a hammering over the abysmal speeds on the network which it is building at a cost of $57 billion — and still counting — there is a bid to make things look better.

Source: iTWire

Fri, 27th Nov 2020

Australian government develops its own metrics and ranks NBN highly

A year after NBN decided it didn't like the idea of speed tests as a broadband measurement, the viewpoint has spilled over to the Bureau of Communications, Arts and Regional Research (BCARR).

Source: ZDNet Australia

Thu, 26th Nov 2020

Phone and internet customers reveal debt trouble with telco companies during pandemic

There are calls for stronger regulation of telco companies after a new report details the distress and hardship customers are going through to manage their phone and internet debt.

Source: ABC News

Telstra to face $50m fine for unconscionable conduct 'right off the scale'

Telstra admits to unconscionable conduct during its sales of mobile phone plans to Indigenous consumers, who the ACCC says were exploited into signing up to unaffordable contracts and then aggressively pursued by debt collectors.

Source: ABC News

Telstra in court over ‘unconscionable’ conduct with mobile sales to Indigenous consumers, faces $50m in penalties

Telstra has been taken to court by the competition watchdog, the ACCC, over its admitted breach of consumer law through “unconscionable conduct” in the sale of post-paid mobile products to Indigenous consumers. 

Source: iTWire

Wed, 25th Nov 2020

Vodafone is offering up to 50% off select smartphones for Black Friday

Since time nor the day of the week have any meaning in 2020, Vodafone is starting its Black Friday deals on a Tuesday with solid discounts on some of the year's most popular handsets. Our favourite offers include 27% off the 64GB iPhone SE, 25% off the Google Pixel 5, 50% off the Samsung Galaxy Z Flip, 12% off the Galaxy Z Fold 2, an 25% off the Galaxy S20 FE 5G.

Source: WhistleOut

Tue, 24th Nov 2020

Hawaiki boosts cable capacity, speed with Ciena tech

New Zealand cable operator Hawaiki Submarine Cable has announced that it would deploy Ciena's WaveLogic 5 Extreme technology that would provide an upgrade to meet the needs of customers who are facing a demand for more capacity and speed due to the ongoing pandemic.

Source: iTWire

Mon, 23rd Nov 2020

New Optus MVNO gomo is offering three months free service

Optus is launching its new MVNO gomo with a bang: if you sign-up to a gomo plan before February 28 next year, you'll get three months of free service after paying for your first three months.

Source: WhistleOut

Optus handles 84 percent of service inquiries in its digital channels

Optus says its digital self-service tools are now handling 84 percent of all customer service related inquiries, with a positive impact on its customer satisfaction scores.

Source: iTnews Australia

‘Record’ audience numbers, subscriptions on streaming services, claims Optus Sport

Optus Sport has claimed record subscription and audience numbers across the board on its streaming platform in 2020, with numbers boosted by the return of English Premier League, Women’s Super League and UEFA Champions League broadcasts.

Source: iTWire

Sun, 22nd Nov 2020

Consumer complaints about telcos increase over quarter

Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.

Source: iTWire

Fri, 20th Nov 2020

Southern Phone reclaims crown as Australia's most complained about telco

The Communications Alliance Complaints in Context report for July to September has revealed that Southern Phone has reclaimed the top position as the most complained about telco.

Source: ZDNet Australia

Thu, 19th Nov 2020

New .au domain namespace rules come into effect April 12

Australian Domain Name Administrator (auDA) has announced that from 12 April 2021, new rules for com.au, net.au, org.au, and asn.au namespaces in the .au domain will come into effect.

Source: ZDNet Australia