Broadband News
Sun, 28th Sep 2025
Optus hit with fresh Triple Zero outage
Optus has confirmed that it has suffered another Triple Zero outage, with NSW customers affected on Sunday.
Source: SMH
Optus investigates more failed triple-0 calls in NSW outage
Embattled telco Optus has apologised for a network outage that led to nine failed triple-0 calls near Wollongong on the NSW south coast over the weekend.
Source: ABC News
Thu, 25th Sep 2025
The emails that reveal how Optus downplayed the Triple Zero disaster
It began with what should have been a routine upgrade but the result was catastrophic. Within hours, three people were dead.
Source: SMH
Optus handed $100M penalty on unconscionable conduct
The Federal Court has agreed to impose a $100 million penalty on Optus after engaging in unconscionable conduct when selling mobile phones and contracts to hundreds of Australians.
Source: ARN
Wed, 24th Sep 2025
Optus says traffic not diverted away from firewall before upgrade
A firewall upgrade at Optus that caused Triple Zero calls to fail for 13 hours did not follow internal traffic routing guidance and processes.
Source: iTnews Australia
Optus CEO to keep job as human error blamed for Triple Zero failure
Stephen Rue says that human error by staff at home and abroad was responsible for the catastrophic Triple Zero failure that cost at least three lives.
Source: SMH
Tue, 23rd Sep 2025
ACMA proposes digital ID for prepaid mobile SIM verification
Australian telcos could soon accept Digital ID to verify the identity of prepaid mobile phone users under a proposal floated by the Australian Communications Media Authority.
Source: iTnews Australia
Mon, 22nd Sep 2025
Optus accused of low-effort, "inaccurate" outage notifications
Optus initially characterised its Triple Zero outage in emails to government officials on Thursday afternoon as impacting just 10 calls, with the regulator labelling communication from the telco as “pretty perfunctory”.
Source: iTnews Australia
Firewall upgrade behind Optus Triple Zero failure
Optus has cited a firewall upgrade as the reason why Triple Zero calls made from South Australia, the Northern Territory and Western Australia failed to connect to emergency services last week.
Source: ARN
Albanese says he’d be surprised if Optus boss wasn’t considering his future
The prime minister says Optus hasn’t fulfilled its Triple Zero obligations, while Communications Minister Anika Wells says the telco “perpetuated an enormous failure on the Australian people”.
Source: SMH
Sun, 21st Sep 2025
Optus to face ‘significant consequences’ over fatal outage
The Communications Minister says the telco “perpetuated an enormous failure on the Australian people”, while the Prime Minister has also weighed in.
Source: SMH
Optus initiates change freeze on "network system"
Optus CEO Stephen Rue has placed “an immediate halt to further changes in our network system”, pending a review and updates to its change processes.
Source: iTnews Australia
Optus' Triple Zero failure "unlikely" to have contributed to baby's death
An Optus network failure is now considered “unlikely” to have "contributed" to the death of an eight-week-old baby in South Australia, the state’s policy agency said.
Source: iTnews Australia
Sat, 20th Sep 2025
Optus firewall upgrade behind 13-hour Triple Zero outage
Optus CEO Stephen Rue said that a “regular” firewall upgrade at 12.30am on Thursday caused Triple Zero calls on the network to fail for 13 hours, before it appears the change was rolled back.
Source: iTnews Australia
Fri, 19th Sep 2025
Optus network failure impacts Triple Zero calls
Optus has revealed a network failure impacted its ability to carry Triple Zero calls in three states and territories on Thursday, with at least three deaths linked to the incident.
Source: iTnews Australia
Thu, 18th Sep 2025
Why Apple’s new phone is eSIM only, and what it means for you
Apple executives on why the time is right to break away from the little plastic squares we carry over from phone to phone.
Source: SMH
Sat, 13th Sep 2025
Today, the NBN is getting a huge upgrade. Here’s what you need to know
Download and upload speeds are about to skyrocket, though not for everyone.
Source: SMH
Mon, 08th Sep 2025
Vocus launches business-focused MVNO
Vocus has launched a business-focused mobile virtual network operator brand, Vocus Mobile, that utilises Optus’ 4G and 5G networks.
Source: ARN