Aussie Broadband tops customer satisfaction ratings

Aussie Broadband has topped a Roy Morgan survey of over 1000 Australians to retain the top spot in customer satisfaction for the third month in a row. Aussie Broadband had a customer satisfaction score of 92% for November 2019, well ahead of Internode (79%), TPG (79%) and iPrimus (78%).

The industry average is 74%, with Telstra, Optus and Dodo all coming in with a 72% customer satisfaction rating.

Aussie Broadband Plans All Broadband Plans from Results

var ctx = document.getElementById('myChart').getContext('2d'); var myChart = new Chart(ctx, { type: 'bar', data: { labels: ['Aussie Broadband', 'Internode', 'TPG', 'iPrimus', 'iiNet', 'Belong', 'Telstra', 'Optus', 'Dodo'], datasets: [{ label: 'Satisfaction Rating (%)', data: [92, 79, 79, 78, 77, 76, 72, 72, 72], backgroundColor: [ 'rgba(120, 190, 32, 1)', 'rgba(224, 82, 6, 1)', 'rgba(98, 19, 109, 1)', 'rgba(34, 41, 108, 1)', 'rgba(210, 31, 42, 1)', 'rgba(65, 182, 230, 1)', 'rgba(94, 80, 181, 1)', 'rgba(0, 163, 173, 1)', 'rgba(71, 10, 104, 1)' ], }] }, options: { scales: { yAxes: [{ ticks: { min: 50 } }] } } });

Roy Morgan's data is comprehensive, and is gathered by "in-depth personal interviews with over 1,000 Australians each week face-to-face in their homes."

Roy Morgan CEO Michele Levine says that Aussie Broadband "has proven that ISPs of any size are able to earn customers' confidence in delivery of a quality service."

Popular Aussie Broadband Plans

Broadband Plans from Survey Results

Source: Roy Morgan