It is the first 'expanded' Complaints in Context report to be released since the Telecommunications Consumer Protections code was enforced in August.
Source: ZDNet Australia
iiNet has revealed that a hardware problem is behind the five-days-and-counting email brown-out experienced by customers of its Netspace sub-brand.
Source: iTnews Australia
NBN Co is hoping to drive take-up in the fixed line footprint with a “first timers discount” that gives half-price internet for a year to new users that have so far rebuffed offers to join.
Source: iTnews Australia
NBN Co is planning to introduce new incentives for its channel partners and RSPs from January in a bid to boost business NBN services uptake.
Source: ARN
Customers of iiNet’s sub-brand Netspace have had trouble accessing email for at least five days, and the ISP can’t say when normal service will be resumed.
Source: iTnews Australia
The Australian government has released the second tranche of its consumer safeguards review, following its first release a year prior.
Source: ZDNet Australia
New rules governing how telecommunications RSPs deal with their customers and provide services could come into play under new recommendations.
Source: ARN
NBN Co’s connection and repair timeframes and keeping of appointments “need to improve beyond what is being currently offered”, a report released by the government says.
Source: iTnews Australia
Internet service provider Exetel has been fined $12,600 by the Australian Communications and Media Authority for failing to lodge complaints reports on time.
Source: iTWire
Exetel has forked out $12,600 for an infringement notice issued by the Australian Communications and Media Authority (ACMA) for failing to lodge complaints reports on time.
Source: ARN
One of Australia's newest telcos, Circles.Life, is slinging a 100GB plan for just $28 per month.
Source: WhistleOut
The federal government has pledged $9m to address community concern about the safety of 5G, as the rollout of the next generation of mobile technology gathers pace.
Source: SMH
Aussie Broadband has rejigged its plan range with the introduction of new NBN 100 / 20 plans.
Source: WhistleOut
On Wednesday, the Australian Competition and Consumer Commission (ACCC) published the submissions to its inquiry into the lower end of the NBN market, launched in October.
Source: ZDNet Australia
The Federal Government will provide $26.9 million for the Australian competition watchdog to keep an eye on competition issues arising with digital platforms, with the ACCC to set up a special unit for this purpose.
Source: iTWire
NBN Co has strongly opposed the Australian Competition and Consumer Commission’s prospect of regulating prices of entry level NBN services.
Source: ARN
TPG has threatened to pull its cheapest sub-$50 a month NBN plans off the market - and potentially all 12Mbps plans it offers, which could cause major repercussions for price-sensitive users.
Source: iTnews Australia
NBN Co is fighting a government-led bid to create an unlimited “entry-level” product for $60 a month by challenging the extent to which that sweet spot ever existed in Australia’s broadband market.
Source: iTnews Australia
NBN Co’s use of temporary discounts and waivers to change its prices are a “con” that result in little more than “sugar hits” for internet providers and end users, according to Vocus.
Source: iTnews Australia
In the wake of National Broadband Network announcing its new pricing structure at the end of November, Aussie Broadband has unveiled a new set of residential plans.
Source: ZDNet Australia