Oz Broadband Speed Test

Broadband News - Page 7

Thursday, 15 March 2018

Broken down by NBN technology: ACMA wants to publish telco complaints data

Proposed ACMA rules would force ISPs to respond to customers within a week and provide transparency into ISP complaints.

Source: ZDNet Australia

NBN customers left without internet, phone during transition

One in three households that try to switch their internet or phone services over to the NBN are left without connectivity during the process, with some waiting weeks for activation.

Source: iTnews Australia

Here’s what the Govt’s proposed NBN complaints handling rules mean for RSPs

NBN resellers may have to hold on to customer complaint records relating to network migrations for two years under proposed enforceable rules.

Source: ARN

Ombudsman greenlights ACMA proposed rules for telecoms consumer protection

Ahead of the imposition of new telecommunications consumer protection rules for NBN migration, the Telecommunications Industry Ombudsman (TIO) has revealed that residential consumers and small businesses made 27,195 complaints about telecoms services over the 12 months of the last financial year.

Source: iTWire

One third of households disconnected during NBN switch: ACMA

More than 10 percent of those without phone or internet service during the move to the NBN are without access for over a month.

Source: ZDNet Australia

A lot of people are pissed off about how NBN-related complaints are handled

The Australian Communications and Media Authority today announced that it is forging ahead with the introduction of new complaints-handling rules for telcos that offer services over the National Broadband Network.

Source: Computerworld

Drop-outs abound after NBN hook-up

​Almost half of the households surveyed by Australia’s telco regulator reported service drop-outs since connecting to the NBN.

Source: ARN

Wednesday, 14 March 2018

Telstra trials small cell tech to tame Tassie mobile black spots

In what is billed a Tasmanian first, Telstra has announced it would "trial the installation of small cell mobile technology on TasNetworks infrastructure to help fill some of Tasmania’s mobile black spots".

Source: iTWire

NBN plan marketing rules up for review this year

The ACCC will review its marketing guidelines for internet services this year, a move likely to lead to further adjustments in the way retail service providers apply the rules to their products.

Source: iTnews Australia

Tuesday, 13 March 2018

NBN says individual lines have 1 percent chance of failure

Company releases new dashboard showing a number of metrics over the past year.

Source: ZDNet Australia

Telstra exposes more of NBN Co's fixed wireless woes

Telstra has revealed around half of NBN fixed wireless users on 12Mbps and 25Mbps plans see 40 percent or less of the speeds they pay for in the evening peak.

Source: iTnews Australia

NBN Co claims end of the CVC bottleneck

NBN Co claims CVC-related congestion problems on its network have all but disappeared after the introduction of steeper discounts.

Source: iTnews Australia

NBN reseller bandwidth buy-up sees network congestion plummet

Average NBN bandwidth congestion dropped to 12 minutes per week in February from nearly five hours last year as RSPs buy more capacity.

Source: ARN

NBN to detail HFC relaunch next month

NBN has been working to address problems encountered by households connected via hybrid fibre-coaxial before it gives retail service providers (RSPs) the green light to resume sales of HFC services. However, the company’s chief customer officer, residential, Brad Whitcomb, says an announcement about HFC sales can be expected in April.

Source: Computerworld

NBN promises more transparency on faults, network congestion

NBN will offer a monthly snapshot detailing not just the progress of the National Broadband Network rollout but also how the company is tracking across a range of metrics affecting end user experience.

Source: Computerworld

Monday, 12 March 2018

Telstra CIO quits

Telstra's chief information officer John Romano has departed the telco after two years in the role.

Source: iTnews Australia

Telstra CIO John Romano departs

Telstra has confirmed that chief information officer John Romano has left the organisation.

Source: Computerworld

Telstra slams Vodafone over USO 'untruths'

Telstra has slammed rival Vodafone over what it says are a “number of untruths” being spread about its copper network and how lucrative the universal service obligation (USO) is.

Source: iTnews Australia

Friday, 9 March 2018

Safe harbour rules Australia’s new copyright battleground

Organisations representing copyright holders are pitted against digital businesses and online service providers in Australia’s latest clash over intellectual property rules.

Source: Computerworld

NBN Co receives too many irrelevant fault tickets

NBN Co has revealed that over half of all “trouble” tickets for potential faults on its network turn out to be for problems that sit outside the company’s control.

Source: iTnews Australia